Byehlik - Operations & People Transformation

What I do

Services

From diagnosis to deployment - hands-on, not just advisory.

Org Health Check

A structured 2–4 week audit of people operations, processes, and AI readiness. Delivered as a prioritized action plan with clear ROI estimates.

Fixed fee · fast start

Transformation Engagement

Embedded 3–9 month partnership. Build the structure, fix what is broken, deploy AI tools, and hand off a running operation with measurable results.

Deep · long-term · results

AI Tools & Automation

Build and deploy AI agents, automation workflows (n8n), and predictive dashboards. Not just recommendations - working software you can use tomorrow.

Python · n8n · Streamlit

Fractional CHRO

Senior HR leadership on a retained monthly basis. Strategy, team development, and crisis management - without the full-time cost.

Ongoing · flexible · senior

Proof of work

Results that hold

Real numbers from real transformations.

+17pts

Contact Center Turnaround - Insurance Industry

Rebuilt operations from scratch post-merger in a fully bilingual environment. Turned a struggling contact center into an award-winning operation.

Client retention: 67% → 81%

$10M in premium revenue retained

Two ICMI Global Contact Center Awards (top 5 finalist)

65 proj.

Retail Group Transformation - Poland

Led the full HR transformation of a multi-format retail group covering electronics, e-store, café, and central warehouse operations.

60 → 300 stores · 3,300 employees

15.4% compensation cost reduction

€1.1M EU training grant secured

60% HRIS implementation cost savings

Radar Suite

Portfolio

A product family built around the same decisions I made for 30 years - now data-driven and AI-augmented.

Flagship · v1: Insurance Case

Byehlik Contact Center Profitability Radar

Python/ML application modeling CC cost, retention and people metrics across Lines of Business, sites and languages. Includes an AI assistant powered by GPT-4o and LLM usage tracking via Langfuse. Built from scratch - not a template.

PythonPyCaretStreamlitOpenAI GPT-4oMLflowLangfuseDigital Ocean

Live

Stage 2

Byehlik People Capability Radar

Maps 18 HR domains and 186 competency indicators against operational performance data. Connects people capability signals to business outcomes - attrition, tenure, cost per hire.

PythonStreamlitGlobal HR Capability Framework

Coming soon

Stage 3

Byehlik Customer Experience Radar

QA scores, CSAT, FCR and NPS unified into one performance layer. Connects service quality signals to cost and revenue retention - per LOB, site and language.

PythonStreamlitML models

Coming soon

View on GitHub LinkedIn

About

Anna M. Rogowska

Founder & Builder · Byehlik

I combine 30 years of senior HR, Operations and Contact Center leadership with hands-on AI and data science practice.

30 years. 6 countries. BPO, retail, insurance, FMCG, healthcare. I have led multi-site contact centers, workforce transformation programs, and large-scale technology implementations - and left behind running operations with numbers that hold.

I'm now building practical AI/data tools that support the same kind of decisions I used to make in the field. Through Byehlik, I develop decision-support applications for contact centers, service organizations and HR/operations leaders.

Open to senior corporate roles in operations, contact center, people analytics, or transformation leadership - where I can build and implement AI/data-driven change from the inside.

SPHR - HRCI CCSL - ICMI AI Agents - n8n Data Science - Python PyCaret · Streamlit

Contact

Let's connect

Whether you are looking for senior transformation leadership, a consulting engagement, or want to see the Profitability Radar in action - let's talk.

Connect on LinkedIn

Warsaw, Poland · Available globally · EN / ES / PL / DE